About the position
At Philz, we're doing something bigger than coffee - we're building culture and community. We believe that warmth, authenticity, kindness, positivity, and passion can Better People's Days — one cup and one customer at a time. Our General Managers (GMs) provide frontline leadership to all Team Members and are responsible for the financial health of the store. Our GMs establish and cultivate a culture in their store that is aligned with our core values and our mission of Bettering People's Day. GMs at Philz provide leadership to Team Members by demonstrating a strong work ethic, a passion for delivering quality results, and by recognizing and developing future Philz leaders. GMs support our strategic initiatives by focusing on culture, community, and operations at their location. With everything you do, you'll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. Rolling up your sleeves and interacting daily with customers and employees alike to inspire and be a part of the experience. Creating an employment experience that is in line with Philz and our Core Values by training and developing a top group of team members and providing an opportunity for professional development. Maximizing the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions. Setting goals and expectations for team members, aligning performance and incentives, managing performance issues, and holding team accountable for results. Partnering with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz.
Responsibilities
- Provide frontline leadership to all Team Members and ensure the financial health of the store.
- Establish and cultivate a culture aligned with Philz's core values and mission.
- Demonstrate a strong work ethic and a passion for delivering quality results.
- Recognize and develop future Philz leaders among Team Members.
- Support strategic initiatives focusing on culture, community, and operations.
- Interact daily with customers and employees to inspire and enhance the experience.
- Train and develop a top group of team members for professional development.
- Maximize the financial performance of the store by creating a great work environment.
- Set goals and expectations for team members and manage performance issues.
- Partner with district recruiter to attract and retain diverse, high-performing talent.
Requirements
- 3+ years experience managing a fast-paced, high-volume, customer service-oriented business preferably in a food service or retail setting.
- Proven experience in managing the financial health of retail operations including P&L oversight, driving revenue, and managing costs.
- Proven ability to create an inclusive and dynamic team and work environment.
- Proactive, self-starter who can work well both independently and as part of a team.
- Solid business acumen and proven ability to recruit, motivate, train, and retain a team.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Food Manager certification from prior work experience or completion of Philz Coffee Food Manager certification within the first 30 days of employment.
Benefits
- Commuter assistance
- Health savings account
- Paid holidays
- Health insurance
- Dental insurance
- Flexible spending account
- Vision insurance
- 401(k) matching
- Opportunities for advancement
- Life insurance
