General Manager - Wyomissing

$40,000 - $55,000/Yr

Hand & Stone - FGG Spas - Wyomissing, PA

Full-time - Mid Level

Wyomissing, PA

51-100 employees

About the position

The General Manager at Hand & Stone - FGG Spas in Wyomissing is a leadership role focused on driving sales performance and ensuring exceptional customer experiences. The ideal candidate will have a strong background in leadership, excellent communication skills, and a passion for fostering a positive workplace culture. This position offers significant opportunities for professional growth within a supportive, family-owned business environment.

Responsibilities

• Provide an excellent customer experience to all clients through phone calls, appointment setting, greeting clients, and managing membership sales.
• Oversee and manage daily operations of the Spa.
• Manage spa sales performance and drive business growth.
• Recruit, hire, and develop talented spa professionals.
• Train, monitor, and coach team performance to achieve excellence.
• Educate clients on membership options and sales goals, including incentives.
• Promote products and services passionately to clients.
• Communicate effectively with the Service Provider team to maximize appointment bookings.
• Identify opportunities for grassroots marketing and local community engagement.
• Perform administrative duties including reporting, P&L analysis, payroll, cash handling, inventory, and ordering.

Requirements

• 3 - 5 years of leadership experience in a relevant field.
• Exceptional communication skills and a passion for building a positive culture.
• Ability to work flexible hours including nights, weekends, and holidays.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail and multitasking abilities.
• Critical thinking skills for customer conflict resolution.
• Computer proficiency, particularly with retail/appointment booking systems.

Nice-to-haves

• Prior spa industry experience or membership-driven sales experience is a plus.

Benefits

• 401(k) with 5% company match
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Performance-based bonuses
• Competitive salary structure
• Opportunities for advancement