General Manager

Papa John's - Haines City, FL

Full-time - Mid Level

Haines City, FL

51-100 employees

Food Services and Drinking Places

About the position

The General Manager at Papa John's is responsible for overseeing all functions of a restaurant to ensure high-quality products and customer service while maximizing profits. This role requires strong leadership, decision-making skills, and the ability to instill pride and accountability in team members. The General Manager will manage operations, ensure compliance with company policies and local laws, and build a quality system with team members to meet customer expectations.

Responsibilities

• Oversee all functions of the restaurant to ensure high-quality products and customer service.
• Manage operations including execution of company policies, procedures, and compliance with laws.
• Build a system of quality with team members to meet Papa John's standards.
• Respond promptly to customer concerns and solicit feedback to improve operations.
• Recruit and train customer-focused team members to exceed expectations.
• Manage profit goals and control food, labor, and other costs within budget.
• Maintain cleanliness and equipment of the restaurant.

Requirements

• Proven experience in a management role within the restaurant industry.
• Strong leadership and decision-making skills.
• Ability to manage operations and ensure compliance with policies and laws.
• Experience in recruiting, training, and developing team members.
• Strong customer service orientation.

Nice-to-haves

• Experience in franchise management.
• Knowledge of the PROFIT System for managing costs.

Benefits

• Competitive salary plus bonuses.
• Relocation packages depending on experience.
• Health, Dental & Vision Insurance.
• Food Discounts.
• Training Programs and Continuing Education.
• Opportunity for Advancement.