General Manager

Residence Inn Richmond Nw - Richmond, VA

Full-time - Senior

Richmond, VA

About the position

The General Manager is responsible for overseeing the overall operations of the hotel, focusing on profitability through revenue generation, cost control, and guest satisfaction. This role involves developing employees, maintaining hotel integrity, and ensuring compliance with company standards. The General Manager plays a key role in sales efforts and is expected to foster a positive team-oriented environment while managing various operational aspects of the hotel.

Responsibilities

• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including training sessions presented by managers.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and supervisors.
• Ensure that all department heads maintain budgeted productivity levels and accounting procedures.
• Develop managers for future advancement through training programs.
• Conduct daily meetings focusing on prospecting and existing account calls with the Director of Sales.
• Play a pivotal role in hotel sales efforts, including client meetings and hosting events.
• Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
• Maintain direct contact with management trainees and monitor their development.
• Adhere to all company policies and train new managers for compliance.
• Oversee and assist in the hotel budget process as required.
• Ensure training in service standards is taking place in each department.
• Assist in creating a positive team-oriented environment focused on guest satisfaction.
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily using the A/P process.
• Ensure all financial documents are received by the Corporate Office monthly.
• Ensure cleanliness and maintenance of the property through inspections and preventive maintenance programs.
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests and staff.
• Forecast the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct management interviews and follow hiring procedures.
• Interview all prospective final candidates for vacant management positions.
• Perform performance appraisals for Executive Committee members and ensure compliance with standards.
• Motivate, coach, counsel, and discipline management personnel as necessary.
• Meet clients on the property to assist in the sales effort.
• Be present in public areas during peak times to greet guests and offer assistance.
• Ensure procedures for handling the hotel safe are followed and monthly audits occur.
• Conduct monthly credit meetings and take an active role in credit and collection policies.
• Complete required corporate training modules and become certified to train others.
• Ensure all scheduled meetings take place on the property.

Requirements

• At least 6 years progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to move objects.
• Effective verbal and written communication skills with all levels of employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Strong problem-solving skills, including anticipating and identifying issues.

Nice-to-haves

• Experience in a leadership role within the hospitality industry.
• Familiarity with Highgate Hotel standards and procedures.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Employee discounts on hotel stays and services.