General Manager

The Roosevelt New Orleans, A Waldorf Astoria Hotel - New Orleans, LA

Full-time - Senior

New Orleans, LA

About the position

The General Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel, is a pivotal leadership role responsible for overseeing daily hotel operations and ensuring exceptional guest experiences. This position requires a visionary leader who can enhance financial performance while maintaining the highest standards of luxury and personalized service. The General Manager will lead a dedicated team, manage strategic initiatives, and uphold the hotel's commitment to excellence.

Responsibilities

• Lead, direct and manage all hotel operations including budgeting and forecasting.
• Oversee sales and marketing initiatives to drive revenue.
• Ensure guest and team member satisfaction through effective leadership.
• Monitor and develop team member performance, particularly the executive team and department heads.
• Recruit, interview, and train team members to maintain high service standards.
• Identify operational performance gaps and implement corrective measures.
• Serve as the primary liaison with hotel owners and corporate entities.

Requirements

• Proven experience in hotel management or a similar leadership role.
• Strong financial acumen and experience with budgeting and forecasting.
• Exceptional leadership and team management skills.
• Ability to develop and implement strategic plans.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Experience in luxury hotel management.
• Familiarity with the New Orleans hospitality market.
• Strong background in sales and marketing within the hospitality industry.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health insurance.
• Retirement savings plan with company matching.
• Opportunities for professional development and career advancement.