General Manager

Wawa Agency - Virginia Beach, VA

Full-time - Manager

Virginia Beach, VA

5,001-10,000 employees

Food and Beverage Retailers

About the position

The General Manager (GM) at Wawa is responsible for overseeing the entire store operation, ensuring the execution of organizational objectives, and achieving store and profit goals. The GM leads a high-performing team, manages controllable expenses, and optimizes revenue streams while maintaining customer and associate satisfaction, brand standards, and profitability.

Responsibilities

• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.
• Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.
• Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals.
• Ensure execution of all plans and analyze income statement to ensure store's profitability.
• Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store.
• Manage cash management procedures and analyze results and trends from audits to resolve issues.
• Ensure conditions across the store meet or exceed standards for safety, service, and operational efficiency.
• Adhere to work designs and implement improvement actions across the store.
• Manage all safety programs and ensure proper execution and compliance.
• Report and document all customer and associate incidences in the appropriate time frame.
• Ensure compliance to all federal and local laws and to all company policies and procedures.
• Responsible for leading change initiatives and educating associates on the reason and need for change.
• Ensure programs are executed according to design, integrated and sustained.
• Ensure a positive shopping experience for all customers and respond to customer complaints or inquiries.
• Solicit customer feedback and create a plan to consistently meet customer expectations.
• Responsible for staffing the store appropriately to cover customer and business demands.
• Proactively identify hiring needs and consult with the management team for final hiring decisions.
• Allocate resources, prioritize and delegate work, and manage time through efficient scheduling.
• Validate that all associates are trained to perform their jobs safely and effectively.
• Conduct all aspects of management training and monitor the effective training of all associates.
• Create and sustain an inclusive store atmosphere and promote mutual understanding and respect.
• Value store associates through celebration and recognition and support their development through talent management processes.
• Provide overall direction and support for the team and monitor individual work according to high standards of excellence.
• Build relationships with community partners to connect the store with its community.

Requirements

• Bachelor's degree in Business or related field preferred.
• Experience leading, selecting, training, and managing staff in a retail or food service environment.
• Experience in sales building, labor allocation & scheduling, and managing expenses.
• Proven ability to implement change effectively and achieve results.
• Understanding of store finances and awareness of impact to business.
• Availability to work all shifts, weekends, and holidays based on business needs.
• Serve Safe Certification preferred.

Nice-to-haves

• Experience in a fast-paced retail, food service, or fuel environment preferred.
• Ability to relocate as needed.

Benefits

• Competitive salary
• Health insurance
• 401k plan
• Paid time off
• Employee discounts