General Manager

$70,000 - $90,000/Yr

Grove Bay Hospitality Group - Morrisville, NC

Full-time - Senior

Morrisville, NC

Food Services and Drinking Places

About the position

The Restaurant General Manager at Crawford's Genuine, located within the RDU Airport, is responsible for overseeing daily operations and ensuring exceptional dining experiences for guests. This role involves maintaining high service standards, managing a team, coordinating with various departments, and optimizing restaurant performance.

Responsibilities

• Oversee daily operations, ensuring smooth and efficient restaurant activities.
• Monitor and maintain high levels of customer service, satisfaction, and cleanliness.
• Manage reservations, seating arrangements, and customer flow to optimize occupancy.
• Recruit, train, and develop a skilled and motivated restaurant staff.
• Schedule and assign duties to ensure adequate coverage and efficient service.
• Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
• Ensure the delivery of exceptional customer service by setting and maintaining high standards.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Monitor and control operational costs, including labor, inventory, and supplies.
• Implement strategies to increase revenue, improve profitability, and achieve financial targets.
• Conduct regular inventory checks and collaborate with the procurement team.
• Oversee inventory control, ordering, and stock management.
• Develop and maintain relationships with suppliers and negotiate favorable terms.
• Uphold health, safety, and sanitation standards, following local health regulations.
• Ensure compliance with all applicable laws, regulations, and airport security protocols.

Requirements

• Proven experience as a Restaurant Manager or in a similar leadership role.
• Strong knowledge of restaurant operations, service standards, and best practices.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to work under pressure and handle challenging situations calmly and effectively.
• Knowledge of relevant health and safety regulations and compliance requirements.
• Flexibility to work shifts, including weekends, evenings, and holidays.

Nice-to-haves

• Prior experience in the airport or hospitality industry is a plus.

Benefits

• Paid training
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Employee discount
• Opportunities for advancement