General Manager

$60,000 - $68,000/Yr

Potbelly Sandwich Works - Overland Park, KS

Full-time - Mid Level

Overland Park, KS

Food Services and Drinking Places

About the position

The General Manager at Potbelly Sandwich Works is responsible for leading the shop, creating a positive environment for both team members and customers, and ensuring operational excellence. This role involves managing staff, driving sales, and maintaining high standards of food safety and customer service.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities and create effective development plans
• Interview, select, and hire team members who represent Potbelly Values
• Develop and maintain a positive culture that fosters attraction and retention
• Effectively schedule Associates, Certified Trainers, and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Delegate tasks to team and ensure high standards of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Drive neighborhood shop marketing and promotions to maximize sales potential
• Control cost of goods, variances, and inventories within the shop
• Create a marketing plan and lead local shop marketing to increase sales
• Control assigned P&L line items
• Spend 80-90% of time on the shop floor in the Front of the House
• Comply with health and safety standards for food, cleanliness, and safety
• Effectively handle customer complaints/issues
• Perform other duties as assigned

Requirements

• Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment
• Strong organizational skills and ability to multitask
• Ability to maintain deadlines and prioritize while running an effective shift
• Ability to handle kitchen heat and manage allergens
• Strong interviewing skills
• Ability to write effective schedules and maintain labor goals
• Microsoft Office skills
• Strong business acumen and ability to interpret financial reports
• Ability to stand/walk for 8-9 hours as needed
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Open availability

Nice-to-haves

• Knife skills
• Experience in community involvement and local business activities

Benefits

• Competitive pay with performance-based annual raises
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities