General Manager

$62,000 - $62,000/Yr

American Airlines Group - Newport News, VA

Full-time - Manager

Newport News, VA

Air Transportation

About the position

The General Manager in the Ground Handling Department at Piedmont Airlines is responsible for managing the operational activities of the station, ensuring compliance with established policies and procedures. This leadership role involves overseeing a diverse staff, including Shift Managers, Supervisors, and Agents, while maintaining high standards of service and operational efficiency. The position requires a motivated and reliable leader who can effectively preplan manpower and equipment, coach staff, and manage daily operations in alignment with company goals and customer expectations.

Responsibilities

• Oversee station labor relations, operations efficiencies, maintenance, facilities, and safety and security.
• Keep company goals and customer expectations in mind when overseeing daily operations.
• Coach and provide career development to the staff.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and implement these into daily work routines.
• Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents.
• Prepare daily/weekly/monthly reports as part of administrative duties.
• Responsible for staff scheduling including work assignments/rotations, employee breaks, overtime assignment, and backup for absent employees.
• Conduct employee performance reviews.

Requirements

• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.

Nice-to-haves

• Two (2) years supervisory experience, in both Operations and Customer Care.
• Working knowledge of Airport Operations Area environment.
• Extensive knowledge of QIK, Sabre & Internal Controls Manual (ICM).
• Bachelor's Degree in Aviation, Business, or related field.

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental insurance
• Performance-based bonuses
• Relocation packages