General Manager

Trulieve - Kissimmee, FL

Full-time - Mid Level

Onsite - Kissimmee, FL

Health and Personal Care Retailers

About the position

The General Manager at Trulieve is responsible for overseeing the daily operations of a retail store, ensuring compliance with regulations, driving sales, and providing exceptional customer service. This role involves managing personnel, inventory, and financial performance while fostering a supportive and motivated work environment. The General Manager will implement strategies to enhance service standards and attract new customers, all while adhering to company policies and procedures.

Responsibilities

• Drive sales and revenue
• Maintain the highest level of presentation, customer service, and compassion to all patients
• Plan and implement strategies to drive service standards and attract new customers
• Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
• Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss
• Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts
• Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
• Conduct regular audits to ensure the store is functional and presentable
• Review, maintain and update all departmental SOP's and assure that any changes are communicated to employees and the most recent SOP versions are available
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing team members
• Monitor and maintain store inventory
• Communicate with customers and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Resolve customer complaints/issues
• Research emerging products and use information to update the store's merchandise
• Schedule and analyze employee work times to ensure the store has adequate coverage daily

Requirements

• Bachelor's degree preferred, four years related experiences and/or training or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Must possess the ability to train, develop and evaluate a team of 40+ employees
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Ability to interact with customers and team members respectfully and politely

Nice-to-haves

• Experience in the cannabis industry
• Knowledge of cannabis state-specific regulations
• Ability to implement innovative sales strategies

Benefits

• Comprehensive benefits package including paid time off
• Salary commensurate with experience