General Manager

Shake Shack - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Food Services and Drinking Places

About the position

The General Manager at Shake Shack is responsible for leading and managing the restaurant's operations, ensuring high standards of hospitality, quality, and safety. This role focuses on developing team members, driving sales and profitability, and maintaining compliance with health and safety regulations. The General Manager plays a crucial role in fostering a positive work environment and promoting the brand within the local community.

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Requirements

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Ability to learn and train others on all aspects of the Shack operations
• Demonstrated ability to champion hospitality and motivate team members
• Strong leadership skills with a focus on coaching and achieving excellence
• Knowledgeable in all financial aspects of business operations
• Minimum 3 years of P&L responsibilities
• Food handler certification, preferred
• Willingness to work flexible hours

Benefits

• Paid parental leave
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching