General Manager

$52,000 - $52,000/Yr

Jet Brite Car Wash - Roselle, IL

Full-time - Mid Level

Roselle, IL

Repair and Maintenance

About the position

The General Manager position at Jet Brite involves overseeing the daily operations of a car wash facility, ensuring cleanliness and functionality, and delivering exceptional customer service in a high-volume environment. The role requires strong leadership skills to manage a team, maintain operational standards, and promote a positive customer experience.

Responsibilities

• Maintain all aspects of the site to ensure it runs beautifully
• Recruiting, interviewing, hiring, and performance managing site level team members
• Training of Customer Service Associates, Leads, and Assistant Managers and providing ongoing education
• Create team member schedules, assigning schedules and responsibilities to team members
• Set financial goals and sales targets for team members
• Open and close the site and facilitate daily operations
• Perform minor equipment repairs as trained and directed
• Engage customers while selling and promoting the Unlimited Wash Club
• Monitor and control daily labor percentages and preventative wash maintenance
• Ensure timely completion of daily, weekly, and monthly reporting as required
• Consistently uphold and enforce company policies
• Monitor, control, and troubleshoot chemicals daily
• Safely and efficiently load every vehicle with clear hand signals and a smile
• Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
• Manage the overall performance of the site

Requirements

• 2 years of experience in a management role
• 3 years of sales or customer service experience
• Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
• High School Diploma or Equivalent

Nice-to-haves

• Associate degree or higher in business or related field
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets
• Car Wash experience

Benefits

• 401(k) matching
• Dental insurance
• Paid time off
• Tuition reimbursement
• Vision insurance