General Manager

$70,000 - $85,000/Yr

Cidercade/Bishop Cider Company - Austin, TX

Full-time - Mid Level

Austin, TX

About the position

The General Manager at Cidercade will oversee daily operations, lead staff, and ensure an exceptional customer experience. This role involves hiring, training, and developing a team to maintain high standards of service and operational excellence in a fun and dynamic environment.

Responsibilities

• Lead and manage daily operations of the Cidercade.
• Ensure patrons receive an unmatched customer experience.
• Hire, train, and coach staff to provide exceptional service.
• Create a positive and fun work environment for the team.
• Manage product inventory and ordering processes.
• Maintain compliance with governmental regulations and standards.
• Supervise daily operations to ensure quality and service standards are met.
• Develop and implement standard operating procedures (SOPs).
• Foster strong relationships with team members and customers.

Requirements

• Bachelor's degree (preferred).
• 3 years of supervisory experience in a relevant field.
• 5 years of customer service experience.
• Strong background in food service management and kitchen management.
• Excellent communication and leadership skills.
• Proficiency in inventory control and POS systems.
• TABC Certification and Food Handler Certification (preferred).

Nice-to-haves

• Experience in casual dining or catering environments.
• Creative problem-solving skills.
• Ability to work irregular hours including holidays, nights, and weekends.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid training
• Employee discount
• Flexible schedule