General Manager

Grand Fitness - Richmond, VA

Full-time - Mid Level

Richmond, VA

51-100 employees

Amusement, Gambling, and Recreation Industries

About the position

The General Manager at Grand Fitness Partners is responsible for overseeing gym operations to ensure an exceptional member experience in a welcoming, non-intimidating environment. This role involves leading a team, managing day-to-day operations, and ensuring the financial success of the club while fostering a positive atmosphere for both members and staff.

Responsibilities

• Create and maintain a welcoming atmosphere for all members, prospective members, and guests.
• Manage day-to-day club operations.
• Provide leadership within a team to set and achieve club goals.
• Recruit, onboard, and train high-performing employees.
• Delegate responsibilities to club staff and enforce all PF policies and procedures.
• Track club and employee statistics and reports (weekly, monthly, annually).
• Administration and processing of all weekly/bi-weekly employee payroll and ensuring payroll is within budget.
• Coach and counsel team members through the disciplinary process up to termination.
• Execute retail transactions with accuracy and drive sales goals.

Requirements

• 1+ years of Customer Service experience
• 2-3 years of experience supervising and leading a team
• Must be 18 years of age
• Associate or bachelor's degree are preferred
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Strong customer service skills
• Strong problem resolution skills
• Strong verbal and written communication skills
• Basic computer proficiency (Microsoft Suite)
• Ability to lift up to 50 pounds
• Ability to walk and stand for prolonged periods of time
• Ability to continuously talk in person or on the phone during shift

Benefits

• On-Demand Pay
• Competitive pay plus bonus potential
• Medical, Dental and Vision insurance
• Vacation/Holiday/Sick Time Pay
• Employee perks and discount program
• Free Black Card Membership
• 401(K) Plan