General Manager

Urban Air Adventure Parks - Austin, TX

Full-time - Mid Level

Austin, TX

About the position

The General Manager at Urban Air Adventure Parks is responsible for providing overall leadership, vision, and direction to ensure operational success while maintaining a fun and positive atmosphere for both guests and staff. This role involves motivating and mentoring staff, overseeing operations, and driving financial performance to meet company goals.

Responsibilities

• Hire, train, and provide mentorship to the staff to further develop their skills.
• Cultivate a team environment that provides exceptional customer service.
• Implement and execute all staff training programs.
• Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability.
• Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity.
• Ensure execution of all employee recognition and incentive programs as documented.
• Maintain a strong community presence through partnership with community and business organizations.
• Maintain a safe, clean, and secure environment for all guests and staff.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives.
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies.
• Provide direction to the management team and ensure all staff members perform at a consistently high level.
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards.
• Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals.
• Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience.
• Capitalize business opportunities in the market area by executing company marketing strategies to drive sales.
• Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering.
• Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business.
• Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets.

Requirements

• Strong character and exercises good judgment in decision-making.
• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants.
• 3+ years of experience in Facility Operations & Management required.
• Demonstrated ability in developing team members in areas of responsibility.
• Demonstrated ability to achieve expected store financial results in areas of responsibility.
• Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude.
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint).
• Professional grooming and conduct must be constantly displayed.
• Adaptability, flexibility, and general enthusiasm for the business.
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
• Ability to establish working relationships with all employees, management, and vendors.
• Ability to maintain and project professionalism, internally and externally, at all times.
• Ability to establish and communicate a vision for the park.
• Flexible in approach; can readily adapt to business and team needs and changes.
• Ability to hold oneself accountable for high personal standards of conduct and professionalism.
• Appreciation of diversity (thought, ethnic, gender, etc.).
• Innovative and strategic thinker.