General Manager

Sonic Drive-In - Greenville, MS

Full-time - Mid Level

Greenville, MS

Food Services and Drinking Places

About the position

As a SONIC Drive-In Assistant General Manager, you will play a crucial role in overseeing and managing the daily operations of the Drive-In alongside the General Manager. Your primary responsibility will be to ensure that quality food is served in a clean, safe, and efficient manner, creating an enjoyable experience for every guest. This position is the highest management role within the Drive-In, making you accountable for all operations and the overall success of the establishment. You will assist the General Manager in various tasks, including hiring, training, managing, supervising, directing, and developing a team of Great People who are dedicated to providing a SuperSONIC experience to every guest. Your leadership approach will be characterized by a Fair, Firm, Fun philosophy, and you will lead by example to inspire your team. You will also be responsible for managing the profit and loss statement, ensuring that financial expectations are exceeded on a weekly, monthly, and yearly basis. Addressing employee concerns swiftly and thoughtfully will be part of your role, as will celebrating team successes and coaching for improved performance. You will set clear expectations and provide continuous feedback to your team, fostering an upbeat and positive atmosphere during shifts that makes work enjoyable. Additionally, you will help employees understand the bigger picture of their roles by sharing the rationale behind tasks. Utilizing metrics to evaluate Drive-In performance and implementing necessary improvements will be essential. You will maintain and enforce SONIC's safety and sanitation standards while ensuring compliance with all federal, state, and local laws and regulations. This position requires a commitment to excellence and a passion for creating a positive work environment.

Responsibilities

• Assist the General Manager with hiring, training, managing, supervising, directing, and developing Great People ready to serve a SuperSONIC experience to every guest
• Demonstrate a Fair, Firm, Fun leadership approach and lead by example
• Assist with managing a profit and loss statement to exceed expectations every week, month, and year
• Swiftly resolve employee concerns with a thoughtful approach
• Celebrate team successes and coach for better performance
• Set expectations and provide clear and continuous feedback
• Create an upbeat positive atmosphere during the shift that makes work fun
• Help employees understand the big picture and their role by sharing the why behind tasks
• Understand how to use metrics to evaluate Drive-In performance and assist with necessary improvements
• Maintain and enforce SONIC safety and sanitation standards
• Relentlessly comply with all federal, state, and local laws and regulations

Requirements

• Prior management experience; restaurant or retail industry highly preferred
• High standards for self and the team
• Positive attitude, especially during rushes or stressful situations
• Resiliency - trying different approaches to solve a problem; working to get better every day
• Eagerness to learn and grow professionally and personally
• Ability to prioritize and complete tasks accordingly
• Excellent leadership and communication skills
• Associate's degree in Business or related field preferred
• Willingness to work irregular hours, including nights, weekends, and holidays