General Manager

JLL - Boston, MA

Full-time - Mid Level

Boston, MA

Real Estate

About the position

The General Manager (GM) at JLL is responsible for overseeing property management in accordance with company standards and the Management Agreement. This role involves direct client interaction, managing property teams, and ensuring effective communication with building owners and tenants. The GM will lead operational, financial, and client service initiatives while fostering a supportive work environment for their team.

Responsibilities

• Conduct JLL Management Compliance Review
• Inspect properties and coordinate maintenance, repair, and renovation projects
• Manage major construction projects and review construction specifications
• Support lease discussions and negotiations and assist with lease administration
• Employ or contract for on-site management and engineering personnel
• Observe competitive bidding for service contracts and act as primary contact for contractors and vendors
• Approve purchases of supplies and equipment
• Prepare annual jurisdictional forms and filings
• Establish annual budgets and manage financial reporting
• Develop and implement a capital improvement plan
• Coordinate property alterations, maintenance, and upkeep
• Meet regularly with tenant representatives and handle tenant issues and complaints
• Conduct periodic inventories of building contents and property condition
• Establish goals and objectives for employees reporting to the GM
• Conduct performance evaluations and develop training programs and career paths
• Cross-sell JLL services
• Take on additional duties and tasks as assigned.

Requirements

• Bachelor's degree
• Building manager certification - Certified Property Manager, RPA or equivalent
• Minimum of seven (7) years of commercial real estate or property management experience
• Minimum of three (3) to four (4) years of experience managing a team of three (3) or more people
• Ability to perform calculations related to discounts, interest, commission, prorations, percentages, rent, and financial statements
• Strong problem-solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Proficient in Microsoft Office and other required software programs
• Familiarity with various budget applications
• Advanced oral and written communication skills
• Strong organizational skills
• Self-starting and multitasking capabilities
• Client-focused approach

Nice-to-haves

• Designation of Certified Property Manager, Real Property Administrator, Facilities Management Administrator or equivalent

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays