General Manager

Urban Air Adventure Parks - Alpharetta, GA

Full-time - Mid Level

Alpharetta, GA

About the position

The General Manager at Urban Air Adventure Parks is responsible for providing overall leadership, vision, and direction to ensure operational success while maintaining a fun and positive atmosphere for both guests and staff. This role involves motivating and mentoring staff, overseeing operations, and managing financial performance to achieve company goals.

Responsibilities

• Hire, train, and mentor staff to develop their skills.
• Cultivate a team environment that provides exceptional customer service.
• Implement and execute all staff training programs.
• Assist in selecting and developing Area Leads and Certified Trainers.
• Lead and influence managerial staff to ensure maximum productivity.
• Ensure execution of employee recognition and incentive programs.
• Maintain a strong community presence through partnerships with local organizations.
• Maintain a safe, clean, and secure environment for guests and staff.
• Oversee all aspects of operations including entertainment, food, beverage, and attractions.
• Continuously improve operational execution through attention to detail.
• Provide direction to the management team to ensure high performance.
• Promote positive employee relations and effective delegation of duties.
• Assist franchise owners in holding managers accountable for departmental goals.
• Monitor online reviews to improve guest experiences.
• Capitalize on business opportunities by executing marketing strategies.
• Maintain fiscal responsibility for inventory control and staffing levels.
• Analyze financial reports and develop action plans to grow revenue.

Requirements

• 3+ years of experience in Facility Operations & Management required.
• Experience in hospitality, such as Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants.
• Strong character and good judgment in decision-making.
• Ability to enthusiastically interact with others and maintain professionalism.
• Intermediate computer skills in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills, both written and verbal.
• Ability to establish working relationships with employees, management, and vendors.
• Ability to adapt to business and team needs and changes.

Nice-to-haves

• Experience in managing a diverse team.
• Innovative and strategic thinking skills.

Benefits

• Competitive salary based on experience and performance.
• Opportunities for professional development and growth within the company.