General Manager

Any Hour Services - Boise, ID

Full-time - Senior

Boise, ID

1,001-5,000 employees

Specialty Trade Contractors

About the position

The General Manager at Any Hour Services will oversee the daily operations of the Boise location, ensuring that all departments function efficiently to meet customer needs. This role requires a hands-on leader with a strong background in team management and financial acumen, dedicated to delivering outstanding customer service and fostering a positive work environment.

Responsibilities

• Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services.
• Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes.
• Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives.
• Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction.

Requirements

• 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields.
• Bachelor's degree in Business Administration, Management, or a related field / equivalent experience is preferred.
• Strong leadership and team-building skills.
• Excellent communication abilities.
• Solid understanding of financial management.

Benefits

• Opportunities for career advancement within the company and across locations.
• Supportive work environment that values teamwork, integrity, and a commitment to excellence.