General Manager

$80,000 - $80,000/Yr

Lighthouse Pointe by Barclay House - Chesapeake, VA

Full-time - Mid Level

Chesapeake, VA

About the position

The General Manager at Lighthouse Pointe by Barclay House is responsible for overseeing the daily operations of the senior living community, ensuring high performance in sales and customer service while maintaining compliance with company regulations. This role includes full profit and loss responsibility, team management, and strategic partnership with the Regional Vice President to enhance community performance and resident satisfaction.

Responsibilities

• Oversee day-to-day operations of the community with full profit and loss responsibility.
• Execute the operations plan and evaluate all aspects of the business.
• Recruit, hire, develop, and manage team performance.
• Focus on high performance in sales and customer service.
• Comply with all company requirements and regulations to ensure a safe working and living environment.
• Partner with the Regional Vice President to develop sales and operations strategies.
• Communicate community performance regularly with the Regional Vice President.
• Supervise and partner with the Community Sales Manager on competitive threats and sales plans.
• Perform scheduled marketing and sales activities to increase census.
• Implement strategies regarding labor, occupancy, expenses, and quality enhancement.
• Assist in developing community budgets and capital requirements.
• Act as a liaison between field operations and the Support Center.
• Build strong relationships with Support Center resources.
• Perform regular reviews and make recommendations on building needs and maintenance.
• Provide on-call and overnight coverage as needed.
• Fill in various positions at the community as required.
• Build a high-performing team and maintain high employee engagement.
• Conduct monthly resident and staff meetings to ensure effective communication.
• Develop and maintain positive relationships with key stakeholders.

Requirements

• Bachelor's degree in business administration, healthcare administration, hospitality, or related field preferred.
• 2 to 4 years of experience in operations management in senior living, long-term care, hospitality, or related fields.
• Demonstrated success in meeting financial goals specific to senior living or related fields.
• Experience in recruiting, training, and developing team members.
• Understanding of performance management expectations as guided by the company.
• Proficient knowledge of Microsoft Office Suite and computer systems.
• Valid driver's license and compliance with the company's Motor Vehicle Policy.

Nice-to-haves

• Experience in facilities management and ensuring systems are maintained properly.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Opportunities for advancement