General Manager

Trulieve - Philadelphia, PA

Full-time - Mid Level

Onsite - Philadelphia, PA

Health and Personal Care Retailers

About the position

The General Manager at Trulieve is responsible for overseeing the daily operations of the assigned store, including managing personnel, inventory, sales goals, and ensuring compliance with regulations. This role emphasizes driving sales, maintaining high customer service standards, and supporting staff to achieve their best performance while adhering to company policies and procedures.

Responsibilities

• Drive sales and revenue
• Maintain high levels of presentation, customer service, and compassion to all patients
• Plan and implement strategies to attract new customers
• Coordinate daily customer service operations including sales processes, orders, and payments
• Ensure maximum profitability and sales growth by managing expense budgets
• Adhere to cannabis state-specific regulations and enforce compliance efforts
• Create reports and analyze retail data such as revenues and expenses
• Conduct regular audits to ensure store functionality and presentation
• Review and update departmental SOPs and communicate changes to employees
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff
• Coach and support team members
• Monitor and maintain store inventory
• Communicate with customers and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Resolve customer complaints
• Research emerging products to update store merchandise
• Schedule and analyze employee work times for adequate coverage

Requirements

• Bachelor's degree preferred
• Four years related experience and/or training or equivalent combination of education and experience
• Prior management experience in retail or customer service
• Prior cash handling experience
• Ability to train, develop, and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism
• Ability to communicate in conversational English
• Proven ability to analyze data and draw conclusions
• Ability to interact respectfully with customers and team members

Nice-to-haves

• Experience in the cannabis industry
• Knowledge of cannabis regulations
• Experience with inventory management systems

Benefits

• Competitive salary
• Comprehensive benefits package including paid time off
• Flexible working hours
• Opportunities for professional development