General Manager

RaceTrac - Monroe, NC

Full-time - Manager

Monroe, NC

1,001-5,000 employees

Gasoline Stations and Fuel Dealers

About the position

As the General Manager at RaceTrac, you will be responsible for driving profitability for a single store while leading a team of up to 45 employees. The role focuses on delivering exceptional customer service, maintaining food quality and cleanliness, and fostering a positive work environment. You will also be tasked with managing operations, ensuring compliance with safety regulations, and developing talent within your team.

Responsibilities

• Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management.
• Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors.
• Communicate respectfully and maintain a consistent team-oriented attitude and store culture.
• Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed.
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases.
• Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources.
• Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained.
• Encourage and manage a high standard of store cleanliness.
• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations.
• Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand.
• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
• Display RaceTrac's Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach.
• Lead the coaching, training, and assessment of direct reports while adhering to operational standards.
• Strategically direct control of inventory and the distribution of materials, merchandise, and supplies.
• Review financial statements, sales, analysis reports, and other performance data to measure productivity.
• Actively identify areas of operational improvements based on market trends.
• Develop and maintain a relationship with vendors to ensure efficient and correct deliveries.
• Ensure communication is passed to every team member in the store.
• Use company provided tools to coach, mentor and develop a high performing store team.
• Ensure all risk management issues are in compliance with company standards.
• Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration.
• Own staffing in store by providing timely feedback on interviews to the recruiting team.
• Engage in the hiring of all store associates; develops managers to understand RaceTrac hiring processes and participate in hiring decisions.
• Write, implement, and monitor manager development and performance plans.
• Ensure proper procedures are followed in regards to hiring, promotions and separations.
• Ensure all team members follow policies and company standards at all times.
• Ensure that all team members have correct valid licenses as required by state or local laws.
• Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store.

Requirements

• Proven successful Retail Management experience preferred.
• Previous experience working in high-volume, guest-focused, transactional environment preferred.