General Manager

Marriott International - Hyde Park, NY

Full-time - Manager

Hyde Park, NY

Accommodation

About the position

The General Manager is responsible for overseeing all hotel operations and ensuring adherence to corporate policies and franchise standards. This role focuses on achieving financial goals, maintaining high guest satisfaction, and leading the hotel team to deliver exceptional service. The General Manager also plays a key role in sales and marketing efforts, while ensuring compliance with safety and operational standards.

Responsibilities

• Manage all hotel operations and procedures in accordance with corporate policies and franchise standards.
• Focus on achieving hotel financial goals and budget targets.
• Ensure payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate long and short-range financial objectives consistent with property objectives.
• Ensure compliance with Shaner and franchise operating standards.
• Be accessible to guests and employees for inquiries and complaints.
• Maintain complete knowledge of hotel features, room types, rates, and availability.
• Assist staff with their job functions to ensure optimum service to guests.
• Lead employee performance to ensure productivity and a quality work environment.
• Establish and maintain standards for cleaning and safe working conditions in all departments.
• Work to ensure high scores for customer service and cleanliness on inspections.

Requirements

• Minimum of five years of progressive leadership experience in the hospitality industry.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Ability to communicate effectively with guests, management, and co-workers.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Nice-to-haves

• Bilingual English/Spanish is a plus.
• CHA designation preferred.

Benefits

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property