General Manager

Swensons Drive-In Restaurants - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

11-50 employees

Food Services and Drinking Places

About the position

The General Manager at Swensons Drive-in Restaurants is responsible for overseeing the daily operations of the restaurant, ensuring high-quality service and food safety standards. This role involves managing and training staff, handling financial reports, and maintaining compliance with company policies and regulations. The General Manager plays a crucial role in fostering a positive work environment and driving operational excellence while also focusing on employee development and customer satisfaction.

Responsibilities

• Manage, train, monitor, and coach kitchen crew members, curb servers, kitchen supervisors, and Assistant General Managers.
• Direct crew, assign duties, and ensure quick and friendly service to customers and internal team members.
• Manage shifts, including daily decision-making, scheduling, and performing restaurant opening and closing duties.
• Enforce sanitary practices for food handling, cleanliness, and maintenance of kitchen and kitchen equipment.
• Ensure compliance with operational standards, company policies, and federal/state/local laws.
• Monitor and maintain profit and loss management by following cash handling and security procedures, maintaining inventory, and reviewing financial reports.
• Inspire and coach staff to drive excellence around core operations procedures during shifts.
• Identify and develop employees by providing ongoing feedback and conducting performance reviews.
• Prepare schedules and ensure the restaurant is staffed for all shifts.
• Assist the District Manager with any additional duties as assigned.

Requirements

• 3-5 years of coaching, training, and development experience in a high-volume food service management role.
• 1-2 years experience as a restaurant General Manager at a high-volume level.
• Legal right to work in the United States and provide proof.
• Valid driver's license and reliable transportation for work purposes.
• Good oral/written communication skills in the primary language of the work location.
• Strong interpersonal and conflict resolution skills.
• Positive, energetic attitude with the ability to work on your feet for the entire shift in a fast-paced environment.
• Basic math skills and basic computer literacy.

Nice-to-haves

• Experience in conflict management
• Advanced computer skills
• Knowledge of food service management practices

Benefits

• Weekly Paycheck
• Competitive wages including bonuses based on performance
• Health Benefits
• Group Long-Term disability insurance
• 401K with company contribution
• Competitive PTO plan
• Career Advancement opportunities
• Competitive referral program
• Up to 70% Employee discounts available to more than 60,000 partnering restaurants, theme parks, hotels, sporting events, and concerts
• Fun working environment
• Free meals
• Closed major holidays with adjusted hours on certain days