General Manager

HVAC Exec - Garden City, NY

Full-time - Mid Level

Garden City, NY

About the position

The General Manager will oversee the operations of a Residential HVAC and Plumbing service center, ensuring effective leadership and coordination of all activities. This role involves analyzing financial performance, managing employee processes, and driving sales while maintaining high standards of customer service and safety.

Responsibilities

• Analyze the operating statement for the center and individual departments; initiate appropriate action.
• Prepare/review the General Manager's report and take appropriate action.
• Analyze determinants of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
• Support/practice company HR standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees; develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Requirements

• BS or BA Degree in Business Administration or Operations
• 5-10 Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries.
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

Benefits

• Competitive salary with an ambitious bonus program
• PTO
• Holiday Pay
• Medical / Dental / Vision Insurance programs
• 401(k) with generous match
• Life Insurance plus STD, LTD insurance options