General Manager

HMSHost - Salt Lake City, UT

Full-time - Manager

Salt Lake City, UT

Food Services and Drinking Places

About the position

The General Manager I (GM) position at HMSHost is responsible for managing a Quick Service Restaurant (QSR) or a small cluster of restaurants, ensuring they operate efficiently and meet high operational and financial standards. The GM oversees staffing, training, and daily operations, while also being accountable for the restaurant's profitability and employee engagement. This role requires strong leadership skills and the ability to make strategic decisions to drive the success of the restaurant.

Responsibilities

• Ensure all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening.
• Deploy staff and resources to maximize profitability within the restaurant and accept P&L responsibility.
• Provide consistent support, coaching, and encouragement to restaurant staff to achieve business goals.
• Interview job candidates and make hiring, termination, and promotion decisions for associates within the unit.
• Promote HMSHost as an employer of choice within the local community.
• Ensure onboarding and offboarding of all restaurant associates, including compliance with badging requirements and training processes.
• Read and understand financial and operational data to monitor progress towards unit goals.
• Recognize restaurant staff for their contributions and performance, supporting company recognition initiatives.
• Ensure daily orders are prepared and units are stocked with appropriate levels of product.
• Oversee receiving goods, processing invoices, and contacting vendors for supply chain issues.
• Maintain proficiency in management information systems and tools used by the company.
• Monitor and maintain restaurant equipment, scheduling routine service or repairs as needed.
• Assess skill levels of restaurant associates and conduct training activities as necessary.
• Manage day-to-day activities of associates within the restaurant, resolving customer and associate questions and problems.
• Implement marketing programs as directed by OSC or brand initiatives.

Requirements

• Minimum of 3 years of restaurant P&L management experience.
• 5-7 years of overall working restaurant experience in QSR, Casual Dine, or Full Service environments.
• Graduation from a Food Service Management or Culinary program may substitute for a portion of the experience requirement.
• Demonstrated skills in team management, delegation, and issue resolution.
• Ability to manage multiple and concurrent priorities.
• Knowledge of HMSHost policies, products, service, quality, and operations standards.

Nice-to-haves

• Experience in managing union and non-union restaurants.
• Familiarity with management information systems like MIV, Crunch Time, and Kronos.

Benefits

• Health, dental, and vision insurance
• Generous paid time off (vacation, flex, or sick)
• Holiday pay
• Meal and transportation benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and career growth opportunities
• Referral program with bonuses