General Manager

24 Hour Fitness - Ladera Ranch, CA

Full-time - Mid Level

Ladera Ranch, CA

Amusement, Gambling, and Recreation Industries

About the position

As a General Manager at 24 Hour Fitness, you will lead a dynamic team to deliver operational excellence and exceptional customer service. Your role will involve inspiring and training your team, setting ambitious goals, and fostering an inclusive culture that aligns with the company's values. You will oversee club operations, drive membership sales, manage budgets, and ensure a pristine environment for members, all while positively impacting the community through fitness initiatives.

Responsibilities

• Recruit, train, and develop a high-performing team, providing ongoing coaching, feedback, and performance evaluations.
• Provide visionary leadership to the team, setting clear objectives, delegating responsibilities, and fostering a culture of excellence and accountability.
• Positively impact the lives of your members by fostering a sense of community and belonging that encourages them to keep showing up to achieve their fitness goals.
• Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
• Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams, meeting or exceeding targets.
• Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
• Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
• Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
• Develop and execute retention strategies, such as member engagement programs, events, and incentives.
• Ensure adherence to company policies, procedures, and standards, as well as relevant industry regulations.
• Drive Net Promoter Score (NPS) by ensuring exceptional customer service delivery, addressing member concerns promptly and fostering a clean, friendly and well-maintained environment.

Requirements

• 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
• 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
• Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
• Ability to create a high-performance culture through people development, innovation, and collaboration within your team.
• Excellent communication, interpersonal, and customer service skills.
• CPR/AED certification (or willingness to obtain).

Nice-to-haves

• Bachelor's degree in Business Administration, Sports Management, or a related field.
• Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
• Familiarity with sales techniques and strategies.
• Active involvement in the fitness community through professional associations or networking events.