General Manager

Urban Air Adventure Parks - Waco, TX

Full-time - Manager

Waco, TX

About the position

The General Manager at Urban Air Adventure Parks is responsible for providing overall leadership and direction to ensure operational success while maintaining a fun and positive atmosphere for both guests and staff. This role involves motivating the team, instilling accountability, and achieving financial goals through effective management and community engagement.

Responsibilities

• Hire, train, and mentor staff to develop their skills.
• Cultivate a team environment that provides exceptional customer service.
• Implement and execute all staff training programs.
• Assist in selecting and developing Area Leads and Certified Trainers.
• Lead and influence managerial staff to ensure maximum productivity.
• Ensure execution of employee recognition and incentive programs.
• Maintain a strong community presence through partnerships with local organizations.
• Maintain a safe, clean, and secure environment for guests and staff.
• Oversee all aspects of operations including entertainment, food, beverage, and attractions.
• Continuously improve operational execution through attention to detail.
• Provide direction to the management team to ensure high performance.
• Promote positive employee relations and uphold operational standards.
• Assist franchise owners in holding managers accountable for departmental goals.
• Monitor online reviews to improve guest experiences.

Requirements

• Strong character and good judgment in decision-making.
• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• 3+ years of experience in Facility Operations & Management.
• Demonstrated ability to develop team members.
• Proven track record of achieving financial results.
• Professional, energetic, self-motivated, and positive attitude.
• Intermediate computer skills (Microsoft Office: Excel, Word, PowerPoint).
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to establish working relationships with employees, management, and vendors.
• Ability to maintain professionalism at all times.
• Ability to establish and communicate a vision for the park.
• Flexibility to adapt to business and team needs.
• Accountability for high personal standards of conduct.
• Appreciation of diversity.