General Manager

Marriott International - Lubbock, TX

Full-time - Mid Level

Lubbock, TX

5,001-10,000 employees

Accommodation

About the position

Aimbridge Hospitality is seeking a General Manager for the Fairfield Inn & Suites Lubbock. This role is pivotal in leading the hotel operations, ensuring high-quality service, financial performance, and compliance with regulations. The General Manager will be responsible for guiding the management team, optimizing revenue, and enhancing guest experiences while fostering a positive work environment.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
• Conduct daily ABR meetings focusing on prospecting and existing account calls with the Director of Sales.
• Play a pivotal role in hotel sales efforts, including meeting clients and hosting luncheons.
• Tour the operating departments daily and make adjustments as needed via department heads.
• Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
• Hold monthly financial reviews with all department managers and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Inspect rooms regularly with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Forecast monthly the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
• Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
• Maintain a professional working relationship and promote open lines of communication with managers and employees.
• Meet all sales clients on the property, including potential clients touring the property.
• Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.

Requirements

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Ability to maintain composure and objectivity under pressure.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Ability to work with and understand financial information and data.

Nice-to-haves

• Experience with Marriott brand hotels.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option