General Manager

$175,000 - $175,000/Yr

Careerdean - Southfield, MI

Full-time - Senior

Southfield, MI

1,001-5,000 employees

Educational Services

About the position

The General Manager will oversee all aspects of physical security operations for a leading security firm, ensuring outstanding service delivery, client satisfaction, and effective team leadership. This role requires a strategic thinker with strong leadership capabilities and deep industry knowledge, responsible for operational leadership, client relationship management, team development, financial management, and compliance.

Responsibilities

• Oversee daily operations of the security division, ensuring service excellence and operational efficiency.
• Establish and implement policies and procedures to optimize performance.
• Track operational performance and quickly address any issues.
• Build and maintain strong relationships with clients, ensuring high satisfaction and retention rates.
• Conduct regular meetings with clients to review service performance and resolve concerns.
• Identify and act on opportunities to expand services and grow client accounts.
• Lead, mentor, and develop a team of security professionals, encouraging a culture of continuous improvement.
• Oversee recruitment, training, and development programs to ensure a high-performing workforce.
• Develop and manage budgets, striving to meet or exceed financial targets.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost-saving initiatives and identify financial efficiencies.
• Collaborate with the sales team to identify and secure new business opportunities.
• Take part in sales presentations and client negotiations.
• Contribute to developing sales strategies aimed at increasing client base and revenue.
• Ensure all operations comply with relevant laws, regulations, and industry standards.
• Conduct security risk assessments and implement effective mitigation strategies.
• Stay updated on industry trends, best practices, and emerging security threats.

Requirements

• Bachelor's degree in Business Administration, Management, Security Management, or a related field; an advanced degree is preferred.
• At least 10 years of experience in the security industry, with 5+ years in a senior leadership role.
• Proven success in operational management and client relationship development.
• Strong financial acumen, with experience in budgeting and financial oversight.
• Exceptional leadership skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with a proven ability to build lasting client relationships.
• Strategic problem-solving skills and a proven track record of implementing innovative solutions.
• Proficiency in security management software and the Microsoft Office Suite.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance