General Manager

$50,000 - $65,000/Yr

Reynolds Pet Resort McMinnville - McMinnville, OR

Full-time - Mid Level

McMinnville, OR

About the position

As the General Manager at Reynolds Pet Resort, you will lead a dedicated team in providing exceptional care for pets while ensuring smooth daily operations. This role combines hands-on management with administrative responsibilities, focusing on staff development, community engagement, and collaboration across departments to drive business success.

Responsibilities

• Oversee the daily activities of the resort and manage staff.
• Deliver top-notch customer service and pamper pets.
• Balance administrative tasks with active involvement in front desk, daycare, and kennel operations.
• Monitor staff performance and support team members' growth and development.
• Collaborate with various departments to achieve shared objectives and drive business success.
• Prepare daily revenue reports and handle end-of-day procedures.
• Safeguard pet guests and manage inventory.
• Oversee team shifts and ensure budget adherence while keeping operations running smoothly.
• Promote Village Pet Care and represent the brand within the community.
• Undertake additional responsibilities as needed to maintain seamless operations.

Requirements

• At least 2 years of management experience with strong leadership skills.
• Proven track record in overseeing P&L, project management, and departmental operations.
• Strong commitment to guest service and their family members.
• Tech-savvy with knowledge of computers, software, and digital tools.
• Skilled in managing people, recruiting, retention, and coaching.
• Previous experience with animals in a professional setting is required.
• Ability to thrive in a dynamic, pet-friendly environment.
• Effective organizational strategies to manage multiple responsibilities.
• Strong verbal and written communication skills.
• Willingness to work evenings, weekends, and holidays as needed.
• Innovative thinker with a drive to improve and grow the resort.
• Physical stamina to lift up to 40 pounds and remain active throughout the shift.

Nice-to-haves

• Experience in the pet care industry.
• Background in customer service or hospitality management.

Benefits

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance