GENERAL MANAGER

$120,000 - $120,000/Yr

Shuko - New York, NY

Full-time - Manager

New York, NY

Food Services and Drinking Places

About the position

Shuko is seeking an experienced General Manager to oversee all front-of-house operations and management at its Greenwich Village restaurant. This role demands high-level hospitality standards, business management skills, and strong team leadership. The General Manager will be hands-on, involved in training the service team, managing guest experiences, and ensuring the restaurant's standards are upheld daily.

Responsibilities

• Oversight of all aspects of front-of-house service and overall operations at Shuko
• Uphold and continually improve service standards and customer experience
• Hire, train, manage and schedule FOH team
• Manage guest relations, reservations and databases
• Lead daily restaurant pre-service and floor team preparations
• Oversight of beverage program and collaborate with sommelier and bartender on menu changes, ordering, and inventory management
• Provide detailed daily managerial and service reports to ownership
• Build team culture through training sessions, service education, and performance reviews
• Implement company disciplinary measures as appropriate to staff circumstances
• Collaborate with ownership on development of catering and buyout opportunities
• Collaborate with HR to ensure HR policies are enforced and employee files are up-to-date
• Develop key performance indicators in collaboration with ownership
• Respond as required to financial performance reports with adjustments to budget, discretionary spending, staffing and reservations
• File weekly payroll in collaboration with accounting and payroll service, and monitor related expenses
• Keep restaurant in state of readiness for DOH inspections
• Collaborate with finance team and ownership on business administration functions (i.e. ordering, invoice approval, vendor payments, cash drops, etc.)

Requirements

• 5+ years experience in an equivalent restaurant management role in a fine-dining establishment
• 10+ years experience in front of house service in fine dining establishments
• Highly organized and detail-oriented with the ability to multi-task
• Outstanding management, mentorship, and training abilities
• Able to project manage and problem solve with attention to timeliness and meeting deadlines
• Ability to work well under pressure and be a calm problem-solver in a fast-paced environment
• Ability to stand and work for shifts of 8+ hours
• Available to work holidays and weekends
• Ability to maintain a professional appearance at all times
• Ability to communicate clear and concise verbal and written instructions
• Experience in oversight of administrative responsibilities, HR implementation, payroll filing, and general F&B business management
• Strong grasp of POS and reservation software platforms
• Current NYC DOH Food Handler's certification

Benefits

• Full subsidy of individual health, dental and vision insurance premium
• Bonus opportunities
• Two weeks of paid time off
• Transit and commuter benefits
• 401k with employer match after 12 months