General Manager

Sonic Drive-In - Portageville, MO

Full-time - Mid Level

Portageville, MO

Food Services and Drinking Places

About the position

As a General Manager at SONIC Drive-In, you will lead your team in delivering an exceptional food service experience to our customers. This role is not just about managing a restaurant; it's about creating a vibrant atmosphere where employees feel motivated and customers feel valued. You will be responsible for training and supporting your team, ensuring that food is served in a clean, safe, and efficient manner. Your leadership will be crucial in maintaining operational standards and fostering a customer-centric environment. You will also play a key role in the hiring process, ensuring that the right talent is brought on board to meet the demands of the restaurant. In this position, you will manage various aspects of the restaurant's operations, including employee scheduling, inventory management, and compliance with health and safety regulations. You will be expected to prepare operational reports and develop action plans to address any financial or sales challenges. Additionally, you will implement marketing strategies to attract and retain customers, ensuring that SONIC remains a favorite dining destination in the community. Your ability to resolve guest complaints and maintain high service standards will be essential to your success in this role. This is a dynamic position that requires a hands-on approach and a commitment to excellence. You will be working in a fast-paced environment, where every day brings new challenges and opportunities to make a positive impact on your team and customers. If you are passionate about the restaurant industry and have a knack for leadership, this could be the perfect opportunity for you.

Responsibilities

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Requirements

• High school diploma or equivalent required; advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC