General Manager

Massage Envy - Winston-Salem, NC

Part-time - Mid Level

Winston-Salem, NC

Personal and Laundry Services

About the position

The General Manager at Massage Envy is responsible for overseeing the daily operations of a clinic, ensuring high standards of customer service, sales performance, and staff management. This role emphasizes the importance of promoting wellness services and maintaining the brand's core values while leading a team to achieve operational excellence.

Responsibilities

• Manage day-to-day operations of the clinic including sales, customer service, and staffing.
• Work a minimum of 25 hours per week at the front desk, performing all duties of the Front Desk Sales Associate (FDSA).
• Model company culture and maintain a professional image while fostering a positive environment for staff and guests.
• Conduct coaching and development sessions with staff to enhance performance.
• Keep Area and District Managers informed of operational issues and opportunities.
• Ensure the clinic meets monthly and annual performance goals through regular strategy meetings with staff.
• Hold staff accountable for service standards and sales goals.
• Conduct daily huddles and provide real-time coaching as needed.
• Partner with Area Manager on Performance Improvement Plans for underperforming staff.
• Ensure high levels of member and guest satisfaction through exceptional service and conflict resolution.
• Hire, onboard, and train new staff in collaboration with the Area Manager.
• Maintain operational excellence by ensuring proper supplies and equipment are available.
• Ensure compliance with franchise agreements and local regulations.
• Promote employee safety and maintain the physical and financial security of the clinic.

Requirements

• High School Diploma or GED.
• Minimum of 2 years of related experience or training.
• Proficient in computer operations including email, spreadsheets, and word processing software.
• Ability to read, write, and comprehend instructions and correspondence.
• Strong mathematical skills for basic calculations and data interpretation.

Nice-to-haves

• Experience in a management role within the wellness or service industry.
• Knowledge of massage therapy practices and customer service excellence.

Benefits

• Flexible scheduling options.
• Employee discounts on services and products.