General Manager

Andrew Michael Italian Kitchen - Memphis, TN

Full-time - Senior

Memphis, TN

About the position

As the General Manager of Andrew Michael Italian Kitchen, you will lead a hospitality-driven team to deliver exceptional dining experiences. Your role involves inspiring and training staff, managing restaurant finances, and developing strategies to enhance customer engagement and operational efficiency. You will oversee daily operations, ensure compliance with health standards, and foster a positive work environment while driving sales and reducing costs.

Responsibilities

• Prepare an accurate portrayal of the finances of the restaurant including spending, ensuring pricing goals, and meeting bar costs.
• Develop strategies to entice customers, including marketing and social media ideas, community outreach programs and research.
• Analyze the restaurant budget with personnel to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed.
• Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.
• Ensure an outstanding dining experience by regulating service and atmosphere for all guests; develop ways to cultivate a regular customer pool.
• Recruit and train team members to excel in their position and mentor team members to grow their professional skill set for promotion.
• Supervise a team of employees; work to create a cohesive unit of people who effectively communicate; create a hiring process for key staff that ensures qualified people are selected, trained and retained through top recruiting practices.
• Follow all appropriate health code and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.
• Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.
• Look for new and innovative solutions to problems in the restaurant industry; use technology and social media to develop new ways to engage with customers; think beyond what has already been done to create an even more productive establishment.
• Lead the restaurant to achieve new and greater goals in order to stand above the competition within the industry.

Requirements

• High School Diploma or GED
• 5-10 years experience in a restaurant management position
• Experience in a high volume setting
• Knowledge about driving sales and meeting financial goals
• Results driven individual with demonstrated record of prior success
• Excellent interpersonal skills with customers and employees

Nice-to-haves

• Organizational skills
• Communication skills

Benefits

• Dental insurance
• Paid time off
• Vision insurance