General Manager

Panera Bread - Onalaska, WI

Full-time - Mid Level

Onalaska, WI

Food Services and Drinking Places

About the position

The General Manager at Panera Bread is responsible for leading a bakery-cafe team to success by ensuring extraordinary guest experiences, managing operations, and fostering a culture of warmth, belonging, growth, and trust. This role involves accountability for the cafe's performance, team development, and adherence to company standards, while also driving sales and profitability.

Responsibilities

• Build our culture of Warmth, Belonging, Growth, and Trust.
• Ensure extraordinary guest experiences.
• Build customer relationships that lead to long-term, loyal patrons.
• Own all aspects of leading, managing, and developing your team.
• Plan and manage staffing needs, shift scheduling, and people development.
• Lead ongoing training, coaching, and creative problem solving.
• Hire and train new team members, keeping the team motivated and engaged.
• Manage team performance to meet cafe goals and quality standards.
• Coach managers and associates to build subject matter experts within the cafe.
• Recognize and celebrate individual and team achievements.
• Ensure consistent delivery of high-quality operations and service.
• Motivate your team to meet and exceed cafe goals.
• Adhere to cafe systems and processes for day-to-day operations.
• Follow company policies and comply with regulations.
• Ensure food safety standards are maintained.
• Create a healthy and safe workplace for your team.
• Grow sales and maximize profitability.
• Manage associate labor to support cafe profitability.
• Maintain cafe costs and inventory.

Requirements

• Three years management experience (preferred)
• Proven ability to direct, motivate, coach, and develop others in a fast-paced environment
• Proven ability to drive positive results
• Proven ability to run great shifts
• Demonstrated understanding of the business
• ServSafe certification
• At least 18 years of age

Nice-to-haves

• Experience in the hospitality industry
• Strong communication skills
• Ability to work flexible hours, including nights and weekends

Benefits

• Competitive pay
• Eligible for quarterly bonus
• Free Meals on shifts
• Career Growth Opportunities
• Paid vacation & holidays for Full time team members
• Medical, dental, vision, life insurance & 401(k) with match available