General Manager

$60,000 - $75,000/Yr

IHOP - Commerce, GA

Full-time - Mid Level

Commerce, GA

10,001+ employees

Food Services and Drinking Places

About the position

The General Manager at IHOP is responsible for overseeing all aspects of restaurant operations, ensuring exceptional guest experiences while leading a dedicated team. This role involves strategic planning, financial management, and compliance with health and safety regulations to drive sales growth and operational efficiency.

Responsibilities

• Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets.
• Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration.
• Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations.
• Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency.
• Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions.
• Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations.
• Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability.

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
• Proven track record of achieving business results, driving sales growth, and managing profitability.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Nice-to-haves

• Experience in team management
• Business acumen
• Sales and marketing skills
• Financial analysis and budgeting expertise
• Problem-solving and decision-making skills

Benefits

• Health insurance
• Wellness programs
• Flexible hours
• Paid time off
• Retirement plans
• Financial planning services
• Training programs
• Clear career paths
• Mentorship opportunities
• Performance-based incentives
• Bonuses
• Employee recognition programs
• Diverse and supportive workplace
• Customizable benefits