General Manager

$52,000 - $52,000/Yr

Confidential - Revere, MA

Full-time - Mid Level

Revere, MA

About the position

The General Manager will lead a customer-facing retail service business, focusing on enhancing customer satisfaction and team performance. This bilingual role requires strong leadership skills to manage daily operations, drive productivity, and ensure profitability while fostering a positive work environment.

Responsibilities

• Drive high levels of customer satisfaction, retention, and growth.
• Participate in the screening and selection process for staffing needs.
• Ensure training procedures and evaluations are adhered to, while identifying and developing top talent.
• Foster a safe, positive, and fair work environment by driving accountability.
• Develop employee schedules while adhering to budgeted payroll hours.
• Ensure payroll is accurate and timely.
• Maintain high levels of operational equipment used by customers.
• Focus on store cleanliness and the availability of ancillary items.
• Enforce safe practices to prevent accidents and injuries.
• Manage emergency situations such as fires, floods, and severe weather.
• Ensure security alarms and surveillance equipment are operational.
• Maintain adequate inventory levels and conduct accurate inventory counts.
• Ensure good visual presentation of products.
• Report equipment and building maintenance issues accurately.
• Conduct frequent audits of preventative maintenance tasks.
• Train employees in processing retail sales and upselling customers.
• Keep associated costs low and report all information accurately.
• Respond quickly to essential equipment issues and failures.
• Participate in and execute promotional programs accurately.
• Ensure accurate and timely retail sales information is submitted weekly.
• Execute initiatives to improve store financial performance.

Requirements

• Bilingual (Fluent in both English and Spanish) required.
• 2 or more years of experience in retail sales.
• At least 2 years of experience leading a team.
• Willingness to submit to drug and alcohol screenings when requested.
• Ability to stand for up to 8+ hours at a time for a shift.
• Ability to lift 35 pounds.
• Professional communication with customers and associates.
• Ability to resolve customer issues/complaints in a timely manner.
• Ability to train all store associates in their assigned tasks.
• Ability to work a flexible schedule.

Benefits

• Flexible schedule
• Health insurance
• Paid time off