General Manager

$142,000 - $162,000/Yr

Aimbridge Hospitality - Cupertino, CA

Full-time - Senior

Cupertino, CA

1,001-5,000 employees

Accommodation

About the position

The General Manager is a key leadership role responsible for overseeing all operations of the hotel, ensuring optimal financial performance, high-quality service, and compliance with regulations and standards. This position requires strong leadership skills to guide the management team and front-line associates, while also engaging with guests and stakeholders to enhance the hotel's reputation and operational success.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
• Conduct daily ABR meetings with the Director of Sales focusing on prospecting and existing account calls.
• Play a pivotal role in hotel sales efforts, including meeting clients and hosting luncheons.
• Tour the operating departments daily and make adjustments as needed via department heads.
• Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold monthly financial reviews with all department managers and available supervisors.
• Ensure department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance.
• Ensure training in service standards is taking place in each department.
• Assist in creating a positive team-oriented environment focused on guest satisfaction.
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily using the A/P process.
• Ensure all appropriate information for financial documents is received by the Corporate Office monthly.
• Ensure cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
• Forecast monthly the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
• Perform all department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s.
• Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
• Maintain a professional working relationship and promote open lines of communication with managers and employees.
• Meet all sales clients on the property, including potential clients touring the property.
• Be in public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for handling the hotel safe and initiate a monthly safe audit.
• Conduct bi-monthly credit meetings and take an active role in hotel credit and collection policies.
• Complete required corporate training modules and become certified to train those as required.

Requirements

• At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Ability to maintain composure and objectivity under pressure.
• Effective in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Ability to work with and understand financial information and data.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan