General Manager

Altitude Trampoline Park - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

Amusement, Gambling, and Recreation Industries

About the position

The General Manager will oversee all aspects of park operations, ensuring a high-quality guest experience while managing a diverse team. This role involves financial reporting, compliance with operational standards, and the implementation of growth strategies. The General Manager will work closely with the franchise owner to uphold the company's values of fun, celebration, and community engagement.

Responsibilities

• Assist and execute all aspects of park operation including guest services, food and beverage, training, and operations.
• Coach and develop a large and diverse team through clear communication.
• Manage all facets of the operation, including regular financial reporting.
• Establish and uphold Altitude standards and compliance.
• Create and implement strategies for business growth.
• Oversee inventory and reporting responsibilities.
• Manage labor and spending within the park's guidelines.
• Track spending to ensure compliance with park policies.
• Develop the team by establishing profitability goals and rewarding positive behavior.
• Recruit and hire talent while setting expectations of accountability.
• Ensure execution of training programs for team success.
• Maintain a comfortable work environment and promote conflict resolution.
• Create a work environment that promotes staff retention levels.
• Maintain positive guest experience using the SMILES philosophy.
• Select and develop high-potential staff for greater responsibilities.
• Execute sales and marketing plans in collaboration with the support center team.
• Manage the budget and business plan to meet financial performance goals.
• Maintain positive community relationships and promote membership sales.
• Draft, communicate, track, and hold departments accountable for individual goals.
• Create an on-brand Altitude guest experience through superior operations.
• Oversee cleanliness of the park and ensure compliance with policies and procedures.
• Maintain high visibility in guest areas during peak times.
• Seek out guest feedback for team development and improvement.
• Follow safety and incident reporting guidelines.

Requirements

• 5+ years of experience managing a team in an entertainment or food and beverage environment.
• Food safety or alcohol certification required.
• CPR/First Aid certification is a plus.
• Strong leadership qualities including organization and time management.
• Ability to recruit, motivate, develop, retain, and promote top talent.
• Ability to operate in a fast-paced environment with constant distractions.
• Ability to lift and carry over 50 pounds regularly.
• Proven track record of achieving budgeted financial results.

Nice-to-haves

• Experience in a similar role within the entertainment industry.
• Knowledge of safety and incident reporting guidelines.

Benefits

• Competitive salary
• Opportunities for professional development
• Flexible scheduling options
• Employee discounts on park activities