General Manager

$65,000 - $70,000/Yr

Sky Zone - Baton Rouge, LA

Full-time - Mid Level

Baton Rouge, LA

1,001-5,000 employees

Amusement, Gambling, and Recreation Industries

About the position

As a General Manager (GM) at Sky Zone, you will oversee all park operations, ensuring safety, cleanliness, and exceptional guest experiences. Reporting to the District Manager, you will lead a team, drive membership sales, manage park revenue, and create a positive work environment while upholding Sky Zone standards.

Responsibilities

• Oversee daily park operations under the direction of the District Manager.
• Be a hands-on leader and role model, supporting the team by executing any park position as needed.
• Develop Assistant General Managers and Team Leads into effective leaders and operation experts.
• Create a positive park culture by recognizing team accomplishments and understanding team motivations.
• Manage all phases of employment including hiring, training, and discipline of team members.
• Serve as a liaison through consistent communication across all departments and corporate team.
• Enhance customer experiences by being proactive and responsive to their needs.
• Resolve customer service issues effectively and document necessary follow-ups.
• Manage park operations and expenses according to Profit & Loss (P&L) statements.
• Drive achievement of park revenue goals in membership sales, birthday parties, and special events.
• Collaborate with the marketing team on park promotions and marketing strategies.
• Train employees on their contributions to park revenue goals.
• Develop Front Desk Agents in effective sales strategies.
• Ensure understanding of key performance metrics (KPI's) among team members.
• Cultivate positive relationships within the local community.
• Encourage creativity and support managers in executing new ideas.
• Evaluate departmental efficiency and implement necessary processes.
• Ensure compliance with safety precautions and training for all team members.
• Monitor park attractions and equipment for safety and operational readiness.
• Adjust staffing levels to meet safety demands.
• Complete inventory reports for various park operations.

Requirements

• Must be 18 years of age or older and have completed high school diploma or equivalent education.
• Associates or Bachelor's degree preferred.
• Minimum of 3 years of management experience in a high customer volume industry.
• At least 2 years of sales experience, preferably in membership sales.
• Ability to leverage P&L reports to set and manage business revenue goals.
• Demonstrated experience in hitting or exceeding company KPIs.
• Basic proficiency in technology such as MS Office Suite, Teams, and POS systems.
• Availability to work nights, weekends, and holidays as needed.
• Results-driven, reliable, detail-oriented, and organized.
• Ability to stand for long periods and lift a minimum of 20 pounds.

Nice-to-haves

• Experience in a high customer environment such as retail, restaurant, entertainment, or fitness.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with company match
• Bonus opportunities