General Manager

Courtyard West Des Moines - West Des Moines, IA

Full-time - Senior

West Des Moines, IA

About the position

The General Manager at Courtyard West Des Moines is responsible for overseeing all hotel operations, ensuring guest satisfaction, and managing staff effectively. This role requires a balance between profitability and guest service, with a focus on leadership, strategic planning, and maintaining high standards of service. The GM acts as an ambassador for the brand, driving improvements in guest experience and staff development.

Responsibilities

• Model and exemplify a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
• Maintain open communication between hotel staff leaders and develop a high-quality team aligned with guest service expectations.
• Accurately manage financials, P&L, and payroll to ensure profitability.
• Ensure compliance with local and state licensing and permit requirements.
• Maintain security and safety systems within the property, ensuring proper inspections and maintenance are conducted.
• Drive property-wide improvements in staff training and development to enhance guest services and encourage repeat visits.
• Promote open lines of communication with managers, employees, and other departments.
• Effectively communicate ideas, development goals, and tasks to team members, ensuring timely follow-up on delegated tasks.
• Proactively identify and resolve issues within the property to prevent disruptions in hotel functions.
• Analyze data from multiple sources to develop beneficial business solutions.
• Address concerns and issues from hotel guests and staff in a professional manner.
• Delegate tasks effectively to the most qualified staff members.
• Achieve financial results in line with budgeted objectives.

Requirements

• 3+ years in a General Manager role required
• 1+ year brand experience required
• Select Service hotel experience preferred
• Bachelor's degree from an accredited university in Hotel Management, Business Admin, or similar field preferred
• Strong management skills of large teams
• Developed time management skills
• Proven ability to drive Guest Service Scores and profitability
• Ability to prioritize multiple competing tasks.

Benefits

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available