General Manager

21C Museum Hotels - Saint Louis, MO

Full-time - Senior

Saint Louis, MO

Accommodation

About the position

The General Manager at 21c Museum Hotels is responsible for overseeing the overall operations of the hotel, ensuring profitability, guest satisfaction, and high standards of service and maintenance. This role involves managing the annual budget, leading the Executive Committee, and collaborating with various departments to achieve financial and operational goals while fostering a positive work environment.

Responsibilities

• Lead the property Executive Committee in collaboration with the F&B Director.
• Develop and manage the annual operating budget to ensure financial targets are met.
• Monitor departmental objectives and take corrective actions as necessary.
• Maintain awareness of revenue objectives and address challenges and opportunities.
• Review sales plans and activities, ensuring timely submission of reports to corporate.
• Participate in weekly Yield/RevMAX meetings to evaluate rates and strategies.
• Oversee the development and execution of the annual sales and marketing plan.
• Conduct monthly forecasting of operating costs and expenditures.
• Review financial statements and approve departmental expenses.
• Foster a positive work environment to reduce turnover and increase morale.
• Conduct performance appraisals and personal development plans for management teammates.
• Ensure adherence to cost controls and wage administration policies.
• Inspect guest rooms and public areas regularly to ensure quality standards are met.
• Establish and implement guest service standards across all departments.
• Develop and implement a preventive maintenance program for the facility.
• Represent the hotel in the local community and ensure compliance with company policies.

Requirements

• Bachelor's degree in a relevant field.
• Minimum of 3 years of experience as a General Manager or 5 years as an Assistant General Manager in a similar hotel.
• Advanced knowledge in hotel sales and marketing, accounting principles, maintenance, and personnel management.
• Excellent written and verbal communication skills.
• Strong planning and financial strategy skills.
• Ability to identify and develop talent and solve problems effectively.

Nice-to-haves

• Experience with hotel housekeeping and general cleaning procedures.
• Familiarity with yield management revenue strategies.
• Proficiency in using general office equipment and procedures.

Benefits

• Competitive salary range of $75.7K - $95.9K per year.
• Opportunities for professional development and career growth.