General Manager

$55,000 - $75,000/Yr

Holiday Inn - Oro Valley, AZ

Full-time - Mid Level

Oro Valley, AZ

Accommodation

About the position

The General Manager at Holiday Inn Express & Suites Oro Valley-Tucson North is responsible for overseeing the daily operations of the hotel, ensuring high-quality service across all departments, including front desk, housekeeping, and catering. This role involves managing staff, addressing guest concerns, and implementing strategies to enhance revenue and guest satisfaction.

Responsibilities

• Oversee daily operations of the hotel, including front desk, housekeeping, and maintenance departments
• Manage and coordinate all aspects of catering and banquet events
• Ensure high-quality food production and service in the hotel's restaurant and bar
• Develop and implement strategies to increase revenue and profitability
• Monitor guest satisfaction and address any concerns or issues promptly
• Train, supervise, and evaluate staff members to maintain high standards of service
• Collaborate with other department managers to ensure smooth operations and guest satisfaction
• Maintain inventory levels and order supplies as needed
• Must be able to lift 25-50+lbs.

Requirements

• Previous experience as an assistant manager or general manager in the hospitality industry is required
• Strong knowledge of catering operations, food production, and bartending
• Familiarity with hotel management software systems
• Excellent leadership and communication skills
• Ability to multitask and prioritize tasks effectively
• Proven track record of achieving financial targets and delivering exceptional customer service

Nice-to-haves

• Experience in coffee service is a plus
• Customer service experience of 5 years (Preferred)

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Paid training