General Manager

Toppers Pizza - Madison, WI

Full-time - Senior

Madison, WI

Food Services and Drinking Places

About the position

The General Manager (GM) at Toppers Pizza is responsible for overseeing the daily operations of a store location, ensuring high standards of service and food quality while managing team performance and inventory. The GM plays a crucial role in promoting the company's mission and values, optimizing profits, and ensuring customer satisfaction.

Responsibilities

• Oversee daily operations of the store, including team management and performance evaluation.
• Manage inventory and ordering of food and supplies to optimize profits.
• Ensure compliance with food safety and operational standards.
• Maintain a professional restaurant image and enforce cleanliness standards.
• Supervise portion control and minimize waste in food preparation.
• Implement security procedures to protect employees and company assets.
• Manage shifts, including scheduling and decision-making to uphold service standards.
• Resolve guest complaints and ensure positive customer experiences.
• Develop and oversee local store marketing efforts while maintaining brand standards.
• Ensure maintenance and cleanliness of the building and equipment.
• Provide direction and training to employees, including performance reviews and staffing needs.

Requirements

• High school diploma or GED required.
• 2 years of restaurant or retail management experience or completion of Manager in Training (MIT) Program.
• ServSafe certification and adherence to all ServSafe guidelines.
• Proficient in Microsoft Word and Excel.
• Knowledge of food planning, preparation, purchasing, sanitation, and personnel management.