General Manager

Cooper's Hawk Winery & Restaurants - Oak Brook, IL

Full-time - Manager

Oak Brook, IL

Food Services and Drinking Places

About the position

As a General Manager at Cooper's Hawk Winery & Restaurants, you will oversee a high-volume full-service restaurant that includes a retail component and a Wine Club program. Your role will focus on ensuring exceptional operations, team leadership, and the growth of the Wine Club Community, while maintaining a positive and professional work environment.

Responsibilities

• Oversee all aspects of restaurant operations and lead all Management and Hourly Team Members.
• Adhere to policies and manage assigned operating systems.
• Ensure collaboration between kitchen and front of house operations.
• Represent company values and create a respectful, positive and professional work environment.
• Approve hourly team member hiring decisions and ensure managers are effectively directing work groups.
• Mentor and develop managers to navigate challenges in the restaurant.
• Ensure financial metrics are met and involve department managers to achieve results.
• Focus on service and ensure execution of all food, service, and facility standards.
• Be responsible for achieving monthly sales and profits targets and analyzing/interpreting metrics.
• Accountable for the overall success and results of the Wine Club Community.
• Operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software, and Microsoft Office Suite.
• Maintain a safe and healthy work environment and uphold food safety standards.

Requirements

• Minimum 2 years of General Manager experience in a full-service restaurant.
• Scratch kitchen experience preferred.
• Excellent verbal and written communication skills.
• Results-driven with the ability to coach team to hit restaurant targets.
• Ability to read, understand, and communicate in English.
• Demonstrates financial acumen and extensive food knowledge and standards.
• Proficient in Microsoft Office Suite.
• Preferred certifications include ServSafe and state/local licensing requirements.
• Must be able to lift and carry up to 40 lbs.
• Must be able to stand for at least 10 hours per shift.
• Must be able to work 50-60 hours per week.
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays.

Nice-to-haves

• ServSafe certification
• State/local licensing requirements

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Monthly Dining Allowance
• 50% Dining and Carryout
• 40% Retail Wine
• 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Health Savings Account
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Milestones Recognition Program
• Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers
• Annual Destination Conference for General Managers and Executive Kitchen Managers
• Career Development Opportunities