General Manager

$85,000 - $115,000/Yr

Coverall North America - Houston, TX

Full-time - Mid Level

Houston, TX

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager (GM) at Coverall North America, Inc. is responsible for leading the day-to-day operations of the support center to maximize profitability. This role involves overseeing franchise sales, employee performance and development, and ensuring a culture aligned with the company's values. The GM will develop and execute operational plans, manage budgets, and maintain relationships with customers and franchisees.

Responsibilities

• Lead day-to-day operational activities of the support center to achieve maximum profitability.
• Oversee the performance and development of center employees.
• Manage all franchise sales for the region.
• Coordinate onboarding, training, and ongoing development of new Franchise Owners.
• Develop long and short-range operational plans for the region.
• Provide timely budget forecasts regarding business levels and financial requirements.
• Implement performance standards for the operational team and evaluate their performance.
• Work with the Sales Manager and Outside Sales Consultants to achieve account sales initiatives.
• Maintain relationships with customers and franchisees in the best interest of the Regional Support Center.
• Ensure adherence to administrative policies and procedures.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Finance, or a related field.
• Minimum of five (5) years management experience.
• Previous P/L management experience required.
• Operational experience in a service industry is preferred.
• Business planning experience for a regional territory is required.
• Solid experience managing and leading a diverse staff.
• Ability to communicate and implement company objectives to personnel.
• Highly motivated with the ability to influence and motivate others.
• Superior problem-solving skills and sound judgment.
• Ability to manage multiple tasks effectively and efficiently.
• High-level of ethics and integrity.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience or knowledge of a franchise business is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance