General Manager

$55,000 - $70,000/Yr

1028 - Dave's Hot Chicken - San Bernadino - San Bernardino, CA

Full-time - Entry Level

San Bernardino, CA

About the position

The General Manager at Dave's Hot Chicken is responsible for overseeing all restaurant operations, ensuring that the team performs effectively and meets operational standards. This role involves team building, training, and maintaining high levels of guest satisfaction while managing daily business activities and implementing the restaurant's business plan.

Responsibilities

• Lead the coordination and planning of everyday business operations.
• Ensure all restaurant management and Team Members are performing their job responsibilities and meeting expectations.
• Follow the DHC Training Program to learn and train new skills, duties, and responsibilities.
• Communicate with supervisors regarding training needs.
• Ensure Ops Walks and Q&A checks are completed effectively.
• Organize shift schedules for Team Members and monitor attendance.
• Understand the impact of job responsibilities on guests and overall operations.
• Ensure the management team and Team Members prepare menu items following safety and sanitary requirements.
• Delegate daily cleanliness tasks and ensure they are completed.
• Handle guest concerns and complaints professionally.
• Maintain a neat appearance by adhering to the uniform policy.
• Provide direction and feedback to maintain productivity and morale.
• Institute and follow cash handling policies and procedures.
• Hire, train, schedule, and oversee daily tasks of teams.
• Manage purchasing, inventory, maintenance, and operational functions.
• Develop strategies for workplace efficiency and goal achievement.
• Focus on building sales and forecasting future performance.

Requirements

• Current student or high school diploma/GED preferred.
• Must be at least 21 years old and fluent in English.
• Previous Assistant General Manager/General Manager experience.
• Certified in all stations following the DHC Training Program.
• Current ServSafe Certification.
• Flexibility to work nights, weekends, and holidays.
• Ability to stand for long periods and work in a fast-paced environment.
• Positive attitude and commitment to guest satisfaction.
• Effective communication skills with co-workers and management.

Nice-to-haves

• Experience in time management.
• Strong attention to detail and ability to multitask.
• Confident, proactive, and willing to take on challenges.

Benefits

• Competitive salary ranging from $55,000 to $70,000 per year.
• Full-time employment with flexible hours.