General Manager

Unclassified - Charleston, SC

Full-time - Mid Level

Onsite - Charleston, SC

About the position

The General Manager (GM) at Crunch Fitness is responsible for delivering exceptional service and maintaining high-quality facilities for members and prospects. This role involves achieving financial targets through effective leadership, supervision, and coordination of staff actions while ensuring adherence to company policies and initiatives to uphold the Crunch brand integrity.

Responsibilities

• Achieve target revenue goals through leadership and motivation of employees.
• Implement and support company policies and promotions to generate new sales leads for optimum membership and personal training growth.
• Ensure all staff maintains a high level of knowledge about club's programs, facilities, and equipment.
• Ensure ongoing generation of new prospective members.
• Emphasize staff involvement in neighborhood and community activities.
• Encourage staff to work as a team and be productive.
• Recruit and hire the highest possible caliber of staff.
• Demonstrate the ability to lead, motivate, and manage Personal Training department to ensure revenue goals are met.
• Facilitate integration of Personal Training benefits into point of sale presentations to maximize scheduled fitness assessments and packages sold.
• Oversee Fitness Director (FD) to ensure all components of departmental objectives are satisfied.
• Support personnel related issues by following club procedure and documentation.
• Resolve member complaints in a timely and tactful manner following club procedure and documentation.
• Oversee, support, and develop Group Fitness department.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Ensure ongoing maintenance and upkeep of equipment and amenities.
• Oversee all inventory ordering and processes.
• Assist in the processing/submission of payroll.
• Exhibit an understanding of budgets and establish controls to keep expenses at or below budget.
• Conduct weekly or monthly department meetings to ensure optimum performance and cohesiveness.

Requirements

• High school diploma or equivalent.
• Bachelor's degree (preferred).
• Sales experience - 2+ years (preferred).
• Management experience - 2+ years (preferred).
• Personal Training experience - 2+ years (preferred).
• CPR/AED certification (preferred).
• Strong leadership skills.
• Strong organizational and administrative skills.
• Strong sales and business acumen.
• Excellent written and verbal communication.

Nice-to-haves

• Bachelor's degree (preferred).
• CPR/AED certification (preferred).
• Personal Training experience - 2+ years (preferred).

Benefits

• Dental insurance
• Gym membership
• Health insurance
• Paid time off
• Vision insurance