General Manager

$76,875 - $102,500/Yr

Living Spaces - Oklahoma City, OK

Part-time - Manager

Oklahoma City, OK

Merchant Wholesalers, Durable Goods

About the position

The General Manager at Living Spaces is responsible for leading the store team to achieve excellence in team member engagement, guest satisfaction, and financial performance. This role involves overseeing daily operations, implementing business strategies, and fostering a positive employee culture while ensuring the store meets its sales and profit goals. The General Manager acts as a Leadership Champion, driving foundational excellence and managing talent development within the store.

Responsibilities

• Ensure the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations.
• Ensure that coverage is scheduled to optimize productivity and efficiency.
• Lead the retail store teams ensuring channel strategy is successfully executed and deliver on meeting sales and profit goals and customer satisfaction goals.
• Drive profitable outcomes by ensuring execution of the Sales Leadership and Operations Standard Work.
• Create a culture of a 'Guest First' mentality by measuring guest feedback and satisfaction.
• Change current reality through gap management and by creating business plans for people and processes.
• Collaborate with Regional Director and Corporate partners to develop effective customer service strategies.
• Execute strategic opportunities for the store and develop plans to implement strategies within each department.
• Align strategies with company and division OKRs to ensure the store meets or exceeds planned goals.
• Prepare and execute a talent management plan through succession planning strategy.
• Recruit, lead and develop all team members to build high-performance teams.
• Host ongoing talent conversations to develop leadership skills.
• Act as a Leadership Champion to change current reality through personal leadership.
• Inspire and guide through coaching, mentoring, and leading by example.
• Set clear expectations and hold teams accountable for performance results.
• Manage budget, resources, staffing, and operations in accordance with business priorities.
• Own the P&L and make financial decisions for company and store profitability.
• Ensure brand presentation is executed in the store as defined by the Style Guides.
• Drive results by developing focus around SOPs, retail processes, and procedures.
• Engage the store TEC teams to develop plans that drive employee engagement.
• Partner on community efforts to promote the brand.
• Open and close the store as needed, including securing the building.

Requirements

• Bachelor's degree in business, retail management, sales, merchandising, or related field preferred.
• 5 years experience in a direct customer interactive environment required.
• 3 years of management experience in a high-volume setting required.
• Proficient in Microsoft Office including Word, Excel, and PowerPoint.

Benefits

• Medical
• Dental
• Vision
• 401(k) (full and part time eligible)
• Vacation
• Sick Time
• Flex Spending Account
• Employee Assistance Program